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[quote][i]Originally posted by ShEp[/i] [quote][i]Originally posted by pow[/i] The problem is it's not advised - I'm not suggested you are ripping people off Flaffy - it's the pure scaremongering. Fine, advise me that the brakes are 50% worn, don't tell me they NEED replacing! [/quote] This. I deal with this all the time at work, I run a fast fit garage, and the amount of people/customers I gain from the likes of Kwik-fit scaremongering is unreal. They tell people they need 4 tyres, a set of brakes, wheel alignment and shock absorbers, I have one of my fitters have a look, to find out all they really need is 2 tyres at a push, as they're on 3mm, I don't ever tell customers they NEED anything, I give them the information to make an informed decision. If they have tyres on 3mm, I advise the legal limit is 1.6mm, at this time of year I would recommend a change of tyres but it's not NEEDED yet, also the wheel alignment is checked for free, and only payable if it needs adjusted. We have noticed a large surge in business since I have taken over here and adopted this policy, people can come in here knowing that there is no pressure, even if the brakes are knackered, who has spare money to do them at this time of year? I'll just advise and they can make their own mind up. Unfortunately with the likes of Kwik-fit doing what they do, fast-fit garages will probably always have a bad name, a lot of people want to think the worst, but I want to change that in my place, so far it seems to be working :wave: [/quote]
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