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[quote][i]Originally posted by Steve[/i] Is this just one big scam that relies on customers not knowing or bothering to research things themselves? So I go to add my new corsa on my insurance, but first to get an idea of the price I go to the online quoter. Put in all the details then right at the end it says "It looks like you are already a customer please call xxxx to speak to us" So basically it wasn't going to give me a new price. So I go back and alter some of the details, just ones that wouldn't affect the quote price regardless, like name and email etc. This time it gives me a price £565 for both cars. Not bad, so I rang them. Explained to the guy I would like to add the Corsa to my current multicar policy, he goes off and comes back with the price increase per month. So I multiply it all up and figure out over the same period as that quote I was given on line it would equate to £970! So I mentioned the price on-line and he said he couldn't price match as I was halfway through a policy leaving me an only option of buying out the rest of my policy and starting a new one, which still worked out cheaper. Madness! In the end I got them to waiver a lot of the buying out cost, and just left me with £39 to cancel the policy and start a new one, which still saved me loads. I wondered how many people actually bother to find out how much a complete new policy would cost at renewal rather than just letting it automatically renew? It's bizarre how existing customers are overcharged massively compared to new one. I found the same with Direct Line too. [/quote]
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