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Aynone here work for Ford?
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[quote][i]Originally posted by AndyKent[/i] I would change the last paragraph to say: "I will be taking the faulty part back to Lifestyle Ford, Horsham for a full refund when I am next in the area, in the meantime I would hope, as a gesture of goodwill, Ford might arrange compensate me for the extra, unnecessary costs incurred to me in this instance. I would be grateful to hear you thoughts on what sort of arrangement could be agreed in this regard." Rather than offering to pay you let them come back to you with what they will do about it. If they aren't willing you can then offer to meet them halfway. [/quote]
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