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[quote][i]Originally posted by Jambo[/i] [quote][i]Originally posted by ed[/i] The manager has no discration what's law is law when something is faulty. If you are returning something because you don't like it the manager can choose what action to take... [/quote] You'll find they can choose what is returned or not for whatever reason. At the end of the day they have a responsibility for keeping customers happy, i used to be one so i should know. There will be rules/law, but in terms of Steve asking for a refund they will probably have to replace it first, but the manager should have the power to just refund without doing that. Hence why i said speak to the manager. [/quote]
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