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[quote][i]Originally posted by cargraphics4u.com[/i] One of the best ways for people to hear about your business is word of mouth, people trust their friends so if they are reccomended by them to go somewhere in particular they usually will. Having something different or gimmicky is a great idea as it is a talking point. eg. I needed some brake pads the other day so i went to shop x, they had a ride on bull in there! Great service is probably the most important thing that keeps customers coming back time and time again. I would rather pay a little extra for good sevice than save a few quid and have to wait months for goods to arrive or get shoddy service. Also customers would rather be kept informed than kept waiting, phone them before they phone you. Most people are more than understanding if a product is delayed if they are kept informed, it makes people feel like their buisness is appreciated, which it should be ;) [/quote]
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