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Originally posted by Sims
ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid :(

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Ive had quite a few returns to ebuyer and have never had a problem, just file a RMA within 30 days of the product being defective and they will usually offer a direct replacement under warranty :s

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Originally posted by Sims
ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid :(

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however your within your rights to return the goods and get a refund under the distance selling laws which gives you a cooling off period. you just have to pay the postage

You'll have a very hard job proving that it was dead on arrival, especially as they'll have probably have a signed delivery note stating everything was in order when the goods were accepted.

Sale of Goods Act doesn't require a retailer to provide a warrenty although in the event that one was offered it must be adhered to. If this is with the manufacturer and this was clear to you at the time of entering the contract to buy then this is all you have.

The retailer has legally offered to rectify the situation on the terms which you accepted. My advice would be to persue a manufacturers warrenty claim - these can usually be fixed by a local service centre - and see where you go from there.

im still waiting about 2 months from wen i returned my faulty monitor :mad:

if they are any decent company they will take it back.

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Originally posted by blebo
I ordered a TFT Monitor from the net and when it was delivered it was defective. I have contacted the company and they have advised that I need to get it fixed under warranty.

I dont think that this is legal as they failed to supply a satisfactory working item to start with and in effect I have paid £250 for a faulty item :mad:

Does anybody know where I stand legally:boggle:

[Edited on 05-02-2004 by blebo]

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u should have a return to base 14 days warrenty i think!!!

but dont know whether they will exchange for a new one or so...

i brought sumthing online (only a psu) and it was faulty and the company i brought it sed that they would exchange it...

then get it fixed under warranty?

I remember hearing something about a 'dead pixel limit' where if a certain amount of pixels are dead they wont take it back, and only if its over a certain limit they will take it. its geh.

With ebuyer i now sign all my packages as 'unchecked' just in case ebuyer try a fast one, I believe they say about it in the delivery emai;

ebuyer are dodge mate. pain in the ass aswell when it comes to returns i'm affraid :(

i believe there a mail order law thing... i'll try and find it!

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Originally posted by BeArDy
if they stated that it needed fixing then yes u have got a Faulty item, your havent got a case as they stated it was broke....

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if they stated that it needed fixing then yes u have got a Faulty item, your havent got a case as they stated it was broke....

I ordered a TFT Monitor from the net and when it was delivered it was defective. I have contacted the company and they have advised that I need to get it fixed under warranty.

I dont think that this is legal as they failed to supply a satisfactory working item to start with and in effect I have paid £250 for a faulty item :mad:

Does anybody know where I stand legally:boggle:

[Edited on 05-02-2004 by blebo]