i done the same and didnt get a confirmation... i emailed them trough the help form on the site... they replied saying i had failed the credit check... they gave me an address to write to and i have... am burrently waiting for a reply from them.. and will then order phone again!

yeah, the address is mycare...... blah

you wont get a personal response tho, it'll just be a mass produced email saying to call another number:o

Mate thats harsh, sometimes there customer service can be good, but most of the time it is total shite.

i had one and it was fine...came within 3 days etc. But when I cancelled it at the end of the twelve months (yes i managed to get through on the phone) they continued to charge me the line rental for 4 more months...so I rang the same number back and they said sorry you need this number with i think is the one you;ve got and I've never managed to get through :s (this was a year ago)

just sent one to mycare so will see with that, will send one to that one too, cheers nismo

think its customercare@o2.co.uk

Anyone got there e-mail or something? is it mycare@o2.co.uk???


Yer i know i had trouble with my last one, i actually called them to order it, it's just i get to see my bill online, ive always had trouble with them but there tarif i use suits me.

stay away from online contracts, there a load of bollox. i ordered my phone online and it took 3 weeks to come they said 3 days,

then it broke, callled them for a bout 2 weeks, couldnt get through, so i rang the normal 02 and said i wanted to cancel my contract, (i didnt really i just said that to talk to someone), then when i got thru i said i wanted to speek to the manager, and wouldnt put the phone down until i did, and said if they wouldnt help me there and then i was clling trading standards.
the number i was trying was 09063025151, or just 5151 from your o2 mobile.
it'll cost you a bomb tho, i wouldnt bother.
the o2 site always crashes as well.

i called up cos i couldnt activate my picture msging and it took them 10 mins at 50 a min


:mad::mad:
its ridiculous, but if youve agreed to the contract then theres no goin back!

it just cuts out after a while and no noise, this is pissing me off now, looks like ill have to e-mail them, although they will only say ring blah blah blah when i already have

Normally, premium-rate numbers just ring, they don't go to an engaged tone...

i see, so ive just got to listen to an engaged sound lol bit misleading tho??

the engadged tone is a queueing system as you are calling a premium number , otherwise you would be paying 50 odd pence per min to listen to music.

I called them on 29th december to order a phone, and i got an e-mail for my password etc. for my online bill thing, but still havnt had an order confirmation e-mail, so i need to all them to find out if they have actually put it thru, coz the numpteys didnt last time.

So, ive tried calling 08702257879 and that tells me to call 09063025151, but when i call that it just gives me an engaged tone.

Anyone else got a different number i can call? Can find fook all on the shitty site :mad:

Ta :)