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Author Insurance Scum - Lies
Mikeboy
Member

Registered: 12th Jun 02
Location: Wiltshire             Drives: SXi DTi
User status: Offline
   20th Oct 03 at 10:00   View User's Profile U2U Member Reply With Quote

I phoned up before I got my backbox to see if it would increase my premium. They said if it doesn't increase the performance, and it is purely cosmetic only, that it would not make any difference.

So I've got it fitted, and phone up to add it, and now the fcuking prick is saying it's like £43.05 extra. And he reckons the only info he has on his computer about it is a pice of £49 which he reckons I was told last time. Fcuk off, they said it wouldn't cost anything .



My dad says phone em up and request they find the call and listen to it - seeing as the calls are recorded.

I'm about to do that, but could maybe do with some more ammuninition before I phone again, incase they say they haven't got the call recorded.



Any ideas please ?

Dan-P
Member

Registered: 26th Jun 02
Location: London
User status: Offline
20th Oct 03 at 10:01   View User's Profile U2U Member Reply With Quote

Im not sure on any ideas, but would like to know who it is your with?
the_legend_of_yrag
Member

Registered: 7th Jul 03
Location: Cambridgeshire
User status: Offline
20th Oct 03 at 10:02   View User's Profile U2U Member Reply With Quote

just tell em you will leave em for another company, sure they wont like you taking your money else where.
GIBBS
Member

Registered: 22nd Feb 01
Location: Kent, Jap Car Importer :)
User status: Offline
20th Oct 03 at 10:03   View User's Profile U2U Member Reply With Quote

u don't need more amo, if they said it wouldnt costanything last time, then ring up say u aint paying as u where told it would cost you nothing nad tell them the date and rough time u called and tell them to find the call.
Ty_Harris
Member

Registered: 29th Sep 03
Location: Milton Keynes
User status: Offline
20th Oct 03 at 10:03   View User's Profile U2U Member Reply With Quote

If they keep records on your account, which most companies do you can request the 'call notes'. They are legally obliged to provide such information without 'editing'. If the person you previously spoke to wrote what she told you then sorted! If she didn't, try and get the recording. Generally Call Centres dont record every call.
Mikeboy
Member

Registered: 12th Jun 02
Location: Wiltshire             Drives: SXi DTi
User status: Offline
20th Oct 03 at 10:03   View User's Profile U2U Member Reply With Quote

Yesh, good idea.

And it's with Vauxhall Insurance http://vauxhall.co.uk/ownership/insurance/index.jhtml
Kerry
Member

Registered: 5th Oct 01
Location: Norwich
User status: Offline
20th Oct 03 at 10:04   View User's Profile U2U Member Reply With Quote

is it tesco

they told me anything cosmetic wouldnt increase but performance would

havin said that isnt an zorst classed as performance anyway?
Mikeboy
Member

Registered: 12th Jun 02
Location: Wiltshire             Drives: SXi DTi
User status: Offline
20th Oct 03 at 10:05   View User's Profile U2U Member Reply With Quote

Mmmm

The problem is he is saying that on the call notes it says £49 - even though the bloke said it wouldn't cost anything.

Ggrrr

Thanks all. Im going to phone now
Mikeboy
Member

Registered: 12th Jun 02
Location: Wiltshire             Drives: SXi DTi
User status: Offline
20th Oct 03 at 10:25   View User's Profile U2U Member Reply With Quote



Had to pay it relunctantly cos I need to use the car to drive to uni in like 5 minutes.

I'll write a nice letter of complaint though, fingers crossed cnuts
wayne hiscock
Member

Registered: 20th Jan 01
Location: wiltshire, trowbridge
User status: Offline
20th Oct 03 at 11:23   View User's Profile U2U Member Reply With Quote

both my last two companies said that.

but on my audi they wanted 200 extra for an exhaust.

even tho i told them it added no power they charge me loads.

mike boy where you from?
Mikeboy
Member

Registered: 12th Jun 02
Location: Wiltshire             Drives: SXi DTi
User status: Offline
20th Oct 03 at 12:55   View User's Profile U2U Member Reply With Quote

200 That's obscene !

& I'm close to swindon

 
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