John
Member
Registered: 30th Jun 03
User status: Offline
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I'm glad you've now had a look at the trading standards website and are now quoting it correctly instead of what you have been doing up until now.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Surely you know who's sent you money, you've been on here long enough!?
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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okay then, my number is in my sig.
anyone who wants a refund, ring me now with card details and your username and I will just give you some cash on your card.
do the sensible people on here see the serious opening for people to commit fraud if the above method was used rather than asking for proof of payment?
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John
Member
Registered: 30th Jun 03
User status: Offline
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Do you not have names and addresses of where you would be sending the lights out to.
I'd think it would be quite simple to confirm the details on that and method of payment.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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dav, why don't you u2u every person who paid you with a ''codeword'' to ring up and tell you.
that way you will know they are the correct people and not fraudsters...
it's not difficult, you're just being an arse about it as you don't want to pay the money back.
shame really, i was looing into buying an exhaust off you as i heard your work was good.
now i think i'll go elsewhere.
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Ryan
Member
Registered: 23rd Jun 08
User status: Offline
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Think everybody sees your point dave, its just the fact that you must know who has paid you, other wise how would you know who to send the lights too if they had arrived at you?
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K17STY
Member
Registered: 13th Dec 02
Location: West Lothian
User status: Offline
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If i bought something say 6 months ago you should be able to tell me what and for how much if i called.
At the very least you should have products sold on a specific date for your account books alone?
And if your worried about fraud send out cheques in the name of the people who bought the stuff.
[Edited on 19-10-2008 by K17STY]
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Its funny how there are always these posts about V-spunk and Dave A but he seems to always think he is in the right. You are clearly a bit of a del boy as no way all the posts about you and your company can be down to mistakes by users of CS, I think you are a liar and a fraud and people should simply stop trading with you.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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No, I will not U2U members with a 'codeword'
I will ask for people to request a refund and provide proof of payment, as I am entitled to legally and as my bank has advised me to do so.
If people do not wish to do this then they should contact me and tell me why they cannot achieve this, upon which we will look at other options (not codewords by U2U)
The only people that are being difficult are the people that are failing to be proactive and going down the correct route to obtain their refund.
look at it this way, if you ordered something from a shop and had paid for it, then the shop couldnt get the item in, you couldnt just turn up and say "this is my name, give me my money back please" they would ask for proof of who you were, how you paid or at least proof that you ordered and paid in the first place.
expecting anything other than this is unreasonable.
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Surely if they provide their name and address then you can refund them as you must have these details in order to post the lights out to.
It seems to me you are trying to make it awkward and trying to keep the peoples money.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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the company would ask my name and the first line of my address then they would give me my refund.
i've done that before with a well known company with no problems.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by Dave A
No, I will not U2U members with a 'codeword'
I will ask for people to request a refund and provide proof of payment, as I am entitled to legally and as my bank has advised me to do so.
If people do not wish to do this then they should contact me and tell me why they cannot achieve this, upon which we will look at other options (not codewords by U2U)
The only people that are being difficult are the people that are failing to be proactive and going down the correct route to obtain their refund.
look at it this way, if you ordered something from a shop and had paid for it, then the shop couldnt get the item in, you couldnt just turn up and say "this is my name, give me my money back please" they would ask for proof of who you were, how you paid or at least proof that you ordered and paid in the first place.
expecting anything other than this is unreasonable.
If you bought something from a shop you'd get a receipt or invoice..........did your customers get either?
Your really backing yourself into a corner here as to any future business from folk on this site. It looks bad, thats all!!
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K17STY
Member
Registered: 13th Dec 02
Location: West Lothian
User status: Offline
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surely tho if it was a group buy, or you were waiting for item to come in before you posted it then your aware he had paid, or you wouldnt be posting in the first place.
He has already stated he has not proof of payment, can you not check your records for money transfered into your account that day with the reference or the sort code of the bank he was at as the reference. I doubt the bank will be able to help him its more your end that needs checking.
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Another valid point, you really should be posting out invoices with invoice numbers for customers to use as reference when contacting you regarding chasing their orders for 8 months.
Clearly the people wanting their money back will be the only folk to know their name and address, so I suggest if they phone with these details that you refund them and atleast try save some face in this whole thing.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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yes colin, If people paid by bank transfer, they would have a record of it with their bank. If they paid by card then the card processor would have automatically sent them a reciept to the address the card is registered to. If they paid by cash over the counter at a bank they will have been given a reciept. If they paid over the counter at the shop, they would have been given a reciept.
all they have to do is provide this proof and refund will be made, 2 refunds have been given so far, 1 to someone that didnt have a reciept but could prove they had paid by other means.
ringing me up and claiming to be someone will not get anyone a refund, neither will complaining on the internet.
We did get a call on friday by someone asking for a refund, they couldnt remember the address they had requested postage to, all they could confirm was their name and username and asked for me to put a refund onto a card for them. I refused their reply was: "dont worry then" which led me to think that they were trying it on. hence the need to make the process of refunds as secure as possible.
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Taking a transaction with a card terminal does not send a receipt automatically...
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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it does if you have online card processing with HSBC. You have the option for the payment reciept to be sent automatically, hence the reason we ask for the house number and postcode that the card is registered to.
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Still seems like your trying to do everything possible to keep folks money.
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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no, to me it seems that everyone is making it as hard as possible for me to refund their money.
take 30 seconds to write a request for a refund following the steps outlined in the classifieds post and its really that simple!
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col
Member
Registered: 1st May 08
Location: cumbria
User status: Offline
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quote:
Originally posted by Ben G
dav, why don't you u2u every person who paid you with a ''codeword'' to ring up and tell you.
that way you will know they are the correct people and not fraudsters...
it's not difficult, you're just being an arse about it as you don't want to pay the money back.
shame really, i was looing into buying an exhaust off you as i heard your work was good.
now i think i'll go elsewhere.
i think thats great idea to behonest 
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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Sending codewords over a website does not appear in the reccomendations that are given to businesses by the office of fair trading to ensure that refund situations are kept safe and legal.
However, the process I have requested that people follow is.
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Danny P
Member
Registered: 20th Nov 02
Location: Cleckheaton, West Yorkshire
User status: Offline
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Dave - Do you have a list of who has, and hasn't paid you?
If you do, is XSIHardy's name on it?
If you do, and it is, then he has clearly paid you hasn't he? So why not just send him the money back.....
Surley as a seller you have a record of who ordered what, who has paid what, how they paid, if you have refunded them already etc etc
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K17STY
Member
Registered: 13th Dec 02
Location: West Lothian
User status: Offline
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should all be in the books
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Dave A
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 10th Dec 03
Location: County Durham
User status: Offline
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Danny, that isnt the problem, people simply are not requesting the refunds that they are due, they expect to just get the refund by ringing me with a username over the phone, which will not happen.
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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just read the whole lot... what a fucking fiasco
its pretty obvious to dave who has paid and who hasnt isnt it?!
All this process shit to get a refund is crap.
If they were ticked off as paid and now they are not getting the item they should have got a u2u asking "sorry for all the inconvenience, how should i send you the refund"
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