RichACS
Banned
Registered: 20th Jul 05
Location: Leeds, West Yorkshire
User status: Offline
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Adrian Flux [snip]
[Keep it legal]
[Edited on 08-02-2006 by Ian]
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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lodge a complaint
they will have to look into it then
also threaten them with the fsa
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ainsley_brader
Member
Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline
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If you want anyone to rag it about while your not insured let me know 
On a serious note though flux really do suck i had them threatening me with court over an unpaid amount, a carefully worded letter to them saw them refunding me the remaining 9 months of my policy with no handling charge!
As said threaten them with ombudsman/court whatever and they will soon buckle. I suspect the name flux is well known to the insurance ombudsman.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Look on the bright side - you don't need to claim.
By all accounts they have displayed terrible customer service on a number of occasions. They're just cheaper than most other places for modified cars.
Proper companies often want twice what they quote, but when you staff the place with people who appear to display an idiotic lack of competence, your overheads tend to be somewhat lower.
[Edited on 08-02-2006 by Ian]
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MJ
Member
Registered: 18th Sep 03
Location: Hampshire Drives: ITR DC2 + Skoda Felicia
User status: Offline
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i had this with my car, they wanted the modified form, but they didnt send an envolpe so i phone them and they sent an envolpe out. then i got a letter saying they would cancel insurance if i did not send it with 10 days but i had already sent it. so on the phone again then they sent me another form so filled it out but no envolpe even tho they say it was included so i sent it myself. then i got another letter saying this is final warning. then i phoned them up again and they had both form  they said it is automatic
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Marshall
Member
Registered: 10th Nov 05
Location: Boston, Lincs Drives: 1.4 Sport & 2.2 astra
User status: Offline
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i never thought id say it but im glad my parents are farmers, all our cars are on the farm's NFU insurance and its soo cheap. The cars are insured for ANYONE with a licence to drive, who have have our farms "permission", fully comp. and everything. So im fully covered to drive our little corsa 1.5 td insurance group 5 4 about £400, aswell as all of our other cars including an espace, which is handy 4 taxiing about my mates back from a nite out. This is very handy 4 a 17yo.
This convience and inexpense, however doesn't deny the fact that they are complete bugars if u claim, or have any minor disagreement like with schoey. But at the end of the day thats how they make their money and your gunna get that whichever company ur with.
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schoey
Member
Registered: 29th Jun 05
Location: Billinghay, Lincolnshire
User status: Offline
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so im not the only one then, hmmm, might even give them the link to this page!
Something like this has never happened to me before so i dont really know how to deal with it.
What should i do and where can i get help? I need my car and cant afford to pay another deposit and deffo dont think i should be paying a higher premium that i was!
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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http://www.fsa.gov.uk/consumer/
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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plenty info here
http://www.fsa.gov.uk/consumer/02_HOW/Complain/mn_complaint.html
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AK
Member
Registered: 5th Jul 00
Location: Aberdeen City
User status: Offline
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AF - biggest bunch of cocks in the business. Useless twats, shite cust service, money grabbing. Thats my personal view of them.
Complete waste of space....
They offer cheap premiums.... but with no service. Once they have your cash they couldnt be fucked.
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schoey
Member
Registered: 29th Jun 05
Location: Billinghay, Lincolnshire
User status: Offline
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thanks a lot guys, really appreciate it!
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