Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Keep us informed...
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damon
Member
Registered: 8th Jul 04
Location: Little Lever, Greater Manchester
User status: Offline
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i ust be the only one, i've never had a problem with them and i'd be happy to use them in the future.
but can underestand your situation, i'd be fuming, maybe consider a visit upto their place.
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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I can't believe this is still going on!
Good for you taking them to court, hope they get whats coming to them.
Steve
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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It's not even a case of them getting whats coming to them...
They LIED to me, what sort of company quotes you a price then overcharges you thinking they will get away with it? Lawfully thats called 'misinterpretation' or 'breach of contract'.
At least it will show them that they can't lure people into false pretenses by thinking they are getting a good deal then ripping them off, right in front of them!
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Woollard
Member
Registered: 20th Nov 01
Location: MK _________________ Drives :BMW 330ci
User status: Offline
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alright mate, with regards to telling the police, it would be pointless. They would not be able to help as this is a civil matter and not a criminal one. trading standards ids the route to take and what someone said about it being your own fault for ordering from them, well thats truly wrong as it is the companies responsibility to provide service as they have a duty of care. dont worry mate, the civil courts certainly wont think it was your own fault for ordering.
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goldfish
Banned
Registered: 7th Feb 03
Location: we have a grass in CS he is a chav
User status: Offline
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quote:
Originally posted by Woollard
alright mate, with regards to telling the police, it would be pointless. They would not be able to help as this is a civil matter and not a criminal one. trading standards ids the route to take and what someone said about it being your own fault for ordering from them, well thats truly wrong as it is the companies responsibility to provide service as they have a duty of care. dont worry mate, the civil courts certainly wont think it was your own fault for ordering.
taking money out of an account with out the owners agreement is theft - also not giving back money you are owed could be construed as theft
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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I know Woolard, I have been with the Trading Standards quite a bit over the last while, and they have been extremely helpfull.
They have also opened my eyes to the extent of 'rights' consumers have, regardless to what merchants say and would like them to believe...
At the end of the day, this is MY money, they shouldn't be able to get away with not giving it back...
And I will do ALL that I can to ensure that 
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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What I have been wondering though is how well e-mails will stand up in a court...
Thats where I made most contact with Illusion, as I knew it would be there in black and white if I ever needed it (don't worry, I have always done this when buying off the net)
So from the first e-mail I sent Scott, right until the last, they are all saved on my computer (paper copies here now) and the same with EVERY e-mail Illusion have sent me...
In total they take alot of reading... but looks like its all worth it now... 
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alli Ronald
Member
Registered: 20th Aug 04
Location: Glasgow
User status: Offline
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unlucky mate - hope you get your cash back asap.
to protect other users of instances like this, how about an approved list of companies on CS - with a percentage score and some feedback like Ebay?
that way 1) we would know companies and what they do.... 2) how good they ACTUALLY are.
or would that just get out of hand ?
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Woollard
Member
Registered: 20th Nov 01
Location: MK _________________ Drives :BMW 330ci
User status: Offline
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Goldfish - in theory it is theft - but because it is a company and it is linked in with an order, it would not be considered a crime by the police and they would not help. they would state that it is a civil dispute and needs to be rectified in a civil court, not a criminal matter and would advise the person to claim help from citizens advice, etc....
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Woollard
Member
Registered: 20th Nov 01
Location: MK _________________ Drives :BMW 330ci
User status: Offline
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hammy - at the end of the day, if the invoice states a certain amount and the bank statement says they have taken more, they are obliged to explain themselves as it is in excess to the agreed amount. If they have no logical explanation then they will have to give it you back.
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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I just still can't really comprehend 'why' they overcharged me in the first place...
As for doing something similar to Ebay, I think this would be a good idea, though don't know how you could link it to this site... Perhaps a new section for the traders and people can contact them directly through it, allowing others to view whats happening?
Thanks for all your input, make sure to check back as when I get more infor on whats happening I will post here...
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cargraphics4u.com
Member
Registered: 4th Feb 04
Location: Tonbridge, Kent Drives : J7 00RSA
User status: Offline
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quote:
Originally posted by alli Ronald
unlucky mate - hope you get your cash back asap.
to protect other users of instances like this, how about an approved list of companies on CS - with a percentage score and some feedback like Ebay?
that way 1) we would know companies and what they do.... 2) how good they ACTUALLY are.
or would that just get out of hand ?
From a traders point of view I think this is an excellent idea
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blundey
Member
Registered: 25th May 04
Location: Flitwick, Bedfordshire
User status: Offline
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They still havent sent the refund?
When you print out your emails, make sure all headersare printed out with the emails to as it is classed as circumstantial evidence. So make sure all HEADERS are printed with the emails, as details like times, ip addresses and any other nodes will be there.
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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i would also go for compensation out of this. Just think of how many phone calls you may have made, inconvenience etc. Claim it all back plus more.
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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Still no refund Blundey, and as far as compensation goes CorsaCSXI - I'm not that bothered with it, although I did have a £70 mobile bill due to all the phone calls to Illusion...
I just want MY money back, and then I can close this very sad chapter and move along with modifying my car!
I got my new wheels on btw - link should be here!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Hammy
something similar to Ebay ... don't know how you could link it to this site
Its easy, we replace Classifieds with a proper record format for adverts, and make a feedback table which links username to a unique item - exactly how eBay do.
I'd dearly love to have it but unfortunately we can't really push bandwidth any further and if I'm re-writing the software I'm putting image uploads in there.
When we have renegotiated bandwidth some time in the future and have a higher upper limit you'll see new things start appearing.
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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You could probably do this by reducing the size of uploaded files?
I think its a really good idea, then people will have a much less change of being ripped of from what they thought were reputible shops!
Take my sorry situation for example 
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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This is the best bit yet...
I got an e-mail from Scott basically saying that I wasn't getting the £175 I was overcharged back....
This was because I (allegedly) told them I was a premium member of CorsaSport, and that would have intitled me for discount, however when Scott checked he noticed I wasn't a Premium Member...
A few things to point out at this stage...
I completed my order with Illusion Autostyle on the 30th June 2004. The money was then taken out 2 days later...
On the 22nd July I became a member of CorsaSport...
So, I gather that regardless of WHEN I became a member, because I'm not a Premium Member now I wont get the money back...
Does this make ANY sense at all?
(Just for the record - I have all the first e-mails which I sent to Scott, not ONE of them mentioned CorsaSport, probably because I never knew it existed until I searched for information on PVD on the 18th July... :mad
[Edited on 08-09-2004 by Hammy]
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Its very good of Scott to give you discount even though you didn't ask for it or deserve it 
A quote is a quote, I'm sure once you make it you're bound by it. I've never known anyone claw back discount in the past, especially under those circumstances (withhold of the discrepancy between quote and payment) and *especially* as this was their mistake.
If you'd have fraudulently obtained it and lied about being a member, maybe! I assume Scott won't have any evidence of this being the case!
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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I don't see why he is refusing to refund it, though my court papers have been sent off so I will let the Magistrates deal with it now. I am fed up constantly on their back about this money which is so blatently mine.
As for me 'lying' about being a member of CorsaSport - All I can go by is the e-mails that I have sent him, and those received from him.
And through e-mail was the only way I contacted Illusion before and during my completion of the order with them... So unless Scott has some proof of this I think it qualifies as a false accusation. And if that is the case it will be mentioned when the matter goes to court.
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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Bit of an aside, but if trading is taking place over U2U, then is CS responsible in anyway?
Maybe there should at least be a notice to say "cut and past a copy of your conversations into notepad to keep a copy for your records".
Same goes for MSN if you don't save your chat logs...
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Joff
is CS responsible in anyway?
I bloody hope not. If I agree to sell my dodgy push bike while eating a Whopper in Burger King, should I involve Burger King?
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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I would, or at least make sure they give you a KD crown
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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*Contradictions Ahead - Beware*
Since my previous reply here, there has been a little development with regards to the whole situation with Illusion Autostyle.
Having been told by Scott that I wasn't getting the £175 I was overcharged back 'due to me not being a Premium Member of CorsaSport'
Then to my 'astonishment' I got an e-mail today from the VISA Company saying that the £175 in question was ACTUALLY delivery charges!
Well... thats what was on the invoice Illusion Autostyle sent them...
Perhaps its only me that thinks this, but doesn't that make my case EVEN stronger for court as I.A. can't make up their minds as to why they charged me an extra £175 ontop of my order?
I'm still waiting on the original refund for the neon lights and the wing mirrors, as for the exhaust, I think I will just hang onto it and see what I get charged for getting new brackets welded on so it actually fits the car...
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