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Illusion Autostyle - Wanna Help?
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[quote][i]Originally posted by Hammy[/i] [quote][i]Originally posted by netrix[/i] u may not have violated and rules of the board but im sure Ian and Tim should have been consulted b4 u decided to go through with this post, as it goes ian/tim dont mind, i cant really comment on this matter as i have never bought from I.A, hope things dont get to shitty, and i think ull find that every company has its shit points, i will not be taking sides becoz i havnt heard both sodes of the story [/quote] This wasn't a post to get people on my side over I.A.'s - this was merely to see if I could get other members off the CS forum who have been treated the same as myself in order to bring this to Scott's attention. I have no personal issue with Scott, I don't know the guy other than from the e-mails we have exchanged BEFORE placing an order with I.A. In fact I thought he was extremely sincere. I agree with you Netrix about every company having their sh*t points. My issue is that of a consumer and the rights they have and the process of rectifying an ongoing order discrepancy with a company. This could have been anything, I don't want people to think I have set my sights on destroying I.A. the reality would be far from that. But please, before anyone else wishes to jump to the defence of I.A. take the following into consideration: I have given I.A. more than enough time to sort out any misunderstanding with my order, I have been on the fone to them daily for over a month now. They still haven't returned money that should never have been taken from my account. At the start of July, the first parts of the order I received were wrong, (manual wing mirrors when electric were ordered and smashed blue neons when green were ordered) Taking into consideration I was still waiting on a full PSG Combat Wide bodykit for Corsa C (including mesh and a fitting kit), an exhaust, lowering springs and a replacement bonnet to arrive, I.A. told me that when the courier came next they would be collecting the wing mirrors and neons. I had 4 more deliveries from the courier, spaced across July, and each time they told me that they couldn't lift the two items as they had no paper work from I.A. to do so... The last delivery from the courier was one sheet of mesh (30x90) :| And before this delivery arrived I phoned I.A. and they reassured me, as they had on the previous 3 deliveries that the wing mirrors and neons would be lifted. I then foned the courier who told me that I.A. had never been in touch. I asked them to fone Scott at I.A. and they did, when they foned me back they said that Scott told them NOT to lift the items as he would arrange for it to be lifted. Before the courier arrived I foned I.A. asking to speak to Scott and was told he "Wasn't in the office" (another favourite was "He's busy with another customer, but will fone you back") The member of staff I did talk to (Graham I think) told me that the courier WOULD lift the two items... Needless to say, they never. I tried phoning I.A. again, said that I wanted a refund on the two items and also inquired about the £175 that they owe me and they told me that it was ok to get a refund and the £175 was returned to my account... Which to date still hasn't been. [Edited on 08-08-2004 by Hammy] [/quote]
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