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Corsa Sport » Message Board » Off Day » eBay help what would you do » Post Reply
||posted on 21st Dec 17 at 19:08|
So something that has no bearing on you at all and is merely saving the company money, money which keeps the price down so you save :lol:
||posted on 21st Dec 17 at 17:51|
Yeah I don't trust eBay so I have told the company I don't want them and told them to arrange collection.
||posted on 21st Dec 17 at 17:24|
Also do bear in mind that you are under no obligation to keep it - if the terms of the deal re the credit card cashback etc. are not to your satisfaction then you could also return under Distance Selling Regs - you don't need a reason within 14 days and I'm quite sure the retailer would accept after that time period if you choose to return it all for reasons undisclosed.
||posted on 21st Dec 17 at 17:21|
Not the case at all and also nothing to do with your situation.
No you wouldn't, the circumstances of your payment are not important. You have a duty to pay, the fact its a worse deal for you is not important. Same way you couldn't rely on discount codes, currency exchange rates or anything of that nature outside your contract with the seller. They provide the goods, you provide the payment. Must be a great CC deal you're if they can offer £40 and it still doesn't cover it. How good is your maths?
Not sure on what additional legal protection they are offering but that sounds like bollocks, if you've had the stuff you need to pay for it.
You might find companies don't pursue it - I've had stuff myself where people have claimed stuff isn't there when it clearly is or claimed its broken when it was tested etc. etc. all them vs me and it isn't good business to spend your day chasing it so you give up. Different case this time is its a few hundred so I think they've more reason to go heavier weight.
Just because companies don't normally chase doesn't mean they're not entitled to. Most probably take the view, as I have, that its not worth it. Whether these people do I'm not sure.
What you must not do is confuse your legal position with the policies of the people that you're dealing with. See it a lot in retail where because a lot of retailers offer money back, don't chases losses or like in Ebay's case make promises which protect the consumer and penalise the business and while they may be defacto in a lot of cases they're certainly not the starting point if you do become part of a money claim.
A lot of it is borderline criminal - and I'm sure if the Police were more willing to not shirk off due to the time and effort it takes then a lot more people would be made to pay for stuff where they have taken possession. Which you have.
||posted on 21st Dec 17 at 16:12|
I wouldnt trust ebay chat whatsoever. Half of them dont know their arse from their elbow.
||posted on 21st Dec 17 at 15:12|
Ok Ian was right they are threatening me with court they offered me a £40 discount. Normally I would be happy with that but it was a bonus period on nectar points and cashback, both of which I have lost. So if I paid now it would work out I would pay more than I originally did.
||posted on 20th Dec 17 at 16:48|
Agreed. I would probably use it as leverage to make sure they send the recorder box ( and their bank details) :cool:
||posted on 18th Dec 17 at 11:16|
you should repay them for the TV, mistakes can and do happen, but to take the TV and keep the money is wrong and probably illegal.
||posted on 14th Dec 17 at 19:41|
If its over 2kg its highly unlikely not to be tracked - most if not all services that aren't regular post will give you some sort of track.
||posted on 14th Dec 17 at 19:15|
That's the bit I'm worried about
I bought it on the 23rd november and eBay refunded me on the 10th of December as they failed to reply to eBay in a 5 day window.
Depending on what service they used they would of posted the recorder a day before or on the day I was refunded
I feel this may encourage them to improve their customer service
[Edited on 14-12-2017 by Stu_22]
||posted on 14th Dec 17 at 18:36|
You have a few options.
||posted on 14th Dec 17 at 18:19|
Bought a £500 telly on eBay a few weeks ago with a hd recorder box. The telly was delivered next day but when I opened it up no had recorder just the telly. I opened up a not a described case and the seller responded saying he would check with dispatch. A week went by no reply so I asked eBay to help. They replied buy saying that they would give the seller more time as it was a expensive item. A few days later the company phone me up I explained I just needed the hd box they said they would get one sent the next day, they also asked I report the conversation we had to eBay which I did. Another 5 days passed no HD box and out of the blue without me asking eBay refunded me. Now the company is emailing me everyday and phoning me while I'm at work.